employer cover photo
employer logo
employer logo

Lowe's Home Improvement

Engaged employer

Just another box store with canned jobs. - Customer Service Associate Lowe's Home Improvement Employee Review

2.0
13 Mar 2009
Recommend
CEO approval
Business outlook

Pros

Easy jobs to get. Minimum actual accountability. Basically if you fill your spot and don't make a scene nobody will bother you.

Cons

Inconsistent scheduling. They often schedule you every day of the week even if you're part time while trying to give you as few hours as possible with little regard for your availability. Then they expect you to actually get things done with the few hours you work when there aren't enough people to even help customers. You are told not to skip breaks, but it is obvious that you have to because there are never enough people to cover your shift. You are expected to complete online training every month, but you are never given time to complete it. The operations manager often will implement unfair and unreasonable policies such as the "Power Hour" where no one can take their lunch between 12:00 and 1:00 PM.

Explore other reviews about Lowe's Home Improvement

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Really laid back. Not much stress. Great discounts

Cons

There are times that stress happens. Management is different at each store. To make or break your job you need support from ASM's. And hope the store has enough regular cashiers.

4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

See reviews by: Helpful|Rating|Date|All