Positive work environment overshadowed by poor management practices - Department Supervisor Lowe's Home Improvement Employee Review

Decent wage for a retail job

Lot of work to do

Only good things I can think of are that most of the coworkers are very nice and easy to get along with, and they were pretty flexible with schedules and time off.

The job has very unrealistic expectations as is, but especially when you consider the low pay of around $16/hr. Lowe’s corporation as a whole has a very toxic culture. A lot of it is based off of collecting metrics and ranking all the stores with each other based on performance. They pressure you to aggressively sell Lowe’s credit cards as just one example. They have you fill out what are called RWDs (Recovery without detection). These really should be for when you prevented an item from being stolen or missed then you fill out a form saying what was recovered, but even if someone just forgot to scan something but still scanned it before paying they still want you to put it down as a RWD. It’s just because it makes the calculated amount the store prevented from being stolen was higher than it actually was. The store pads the numbers because like I said, Lowes likes to rank the stores and make them compete with each other based off of performance. They try and get you to fill out as many of these as you can. There’s also serious staffing issues. Customers are told and expect to have someone load mulch into their car after purchasing it at the register. However, many times there is simply no employee to load out there. Even though that is management’s responsibility, it often falls on the cashier to have to try and find someone to help—while you explain to the customer they may have to wait but you don’t know for how long, etc. This was pretty much a daily struggle. Things are often incorrectly priced or poorly advertised and these also fall onto the cashier to resolve.