The culture is now looked at as numbers - Sales Department LegalZoom Employee Review

1.0
27 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, 401k, PTO, health benefits

Cons

This place has turned into dirt since we gained the new CEO and other upper level management. They only care about numbers to the point where they laid off majority of the employees who made the company of what they are today. They don’t listen to feedback, lack of trust between the agents and hire ups because all they care about is adding as much subscriptions to clients and making it to where they order everything online without actually talking to a live person. They are money hungry and untrustworthy. Don’t waste your time applying here because they will be moving to AI tech to take calls and confide to hire off shore because it’s “cheaper”. The community and culture died after covid.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
2w
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

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LegalZoom Response
2w
Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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