Backsliding - Sales LegalZoom Employee Review

2.0
5 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Great people, meaningful mission, and a strong benefits package. The health insurance in particular is second to none. You'll learn a lot about business and business law too, which is useful.

Cons

The sales org's trust in the higher ups has tanked over the last 6 months. The sales compensation plan is well-intended but the company seems to struggle with proper execution (net bookings minus a clawback for subscription cancellations within 60 days). They failed to pay a lot of us our commissions accurately or on time on multiple occasions recently, and we had to be the ones to initiate a resolution and check to find out what was even happening. You'll make sales that just never show up on the dashboard, then have to do manual admin. work to get credit for those sales. Even with a depleted lead pool, quotas continue to be set too high. Numerous President's Club winners are failing/struggling to reach goal and have left or are looking to leave. I guess all is well though since they allow a daily 15-minute mental health break.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
10h
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Catered lunch & snacks are a nice. It helps ease the burden of the insanely low pay.

Cons

There’s being an agile company with strategic change for growth and then there’s this company with frequent and chaotic change just to chase a buck.

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LegalZoom Response
11h
Thank you for taking the time to share your feedback. We appreciate hearing directly from employees about what's working well and where we can improve. As we continue to evolve our business, we recognize that change can sometimes feel challenging, and we're focused on improving communication, clarity, and support for our teams during periods of growth and transformation. We also regularly review employee feedback on many topics and the overall employee experience to help inform our decisions. We appreciate your candid perspective.
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