Was looking for another job within the first month(london) - Customer Service LegalZoom Employee Review

1.0
12 Jul 2019
Recommend
CEO approval
Business outlook

Pros

breakfast, music on while working

Cons

I worked at the london office for a very short period of time, and was already looking for other jobs within the first month as the atmosphere was terrible. Had to use all my annual leave so i could go to other interviews. Half the team take constant cigarette breaks and leave the rest of the team to do all the work. Internal bullying from managers to employees. No time to breath between taking calls. No breaks in the day unless you smoke or go to the toilet. They employ anyone who can use a computer. No communication between all the sites. A lot of clients had never even managed to speak to their solicitor even once in 3 months! Loads of errors made on files. Barely had any training on how to use the software if any so when i took calls i struggled to relay information to clients as barely had training myself. They recruit people who haven’t done law or conveyancing to work in conveyancing customer services and update clients. Salary is low, and the micro managing and constant meetings is too too much. Also friday drinks is compulsory. Friday you finish at 5pm but are made to stay till 5.30pm for drinks.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
5d
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

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LegalZoom Response
5d
Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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