Unnecessarily stressful, awkward and unwieldy systems, unwilling to accomodate those with handicaps, or ADD. - Customer Service Representative LegalZoom Employee Review

1.0
17 May 2012
Recommend
CEO approval
Business outlook

Pros

Nice, friendly co-workers. Good trainers who work very hard despite what they have to work with. Nice office and grounds.

Cons

Paid WAY lower than appropriate for the high-stress, extremely focus-intensive, un-necessarily overly-complicated work. Trainees who have learning disabilities end up feeling lost very quickly, and very little attempt is made to make sure they are catching on. Tenured employees are required to "shadow" trainees in the final stages of training which can sometimes add to the confusion of an already stressful experience. The unwieldy array of websites and computer tools one has to use in order to do the job are un-necessary, and could be easily streamlined. The location is relatively inconvenient.

Explore other reviews about LegalZoom

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
5d
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

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LegalZoom Response
5d
Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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