Pros
- Exposure to a wide array of technologies by virtue of the immense scale of properties
- Friendly workers (not management)
Cons
- Ticket rot is common. 864 properties supporting thousands of users while only having a handful of techs
- Reckless onboarding of properties with no documentation (and they scratch their heads and scream at their workers once they lose clients)
- No desire to actually solve issues in a root-cause analysis manner, just break fix support with no care for the client's success
- Basically a giant call center in which you're expected to solve issues caused by Marriott/Hilton/whomever with no ability to actually create tickets through them (basically a scam)
- Ownership is never explicitly mentioned, everyday is 24/7 constant stress and putting out fires
- Literally no training given at all, sink or swim mentality, sweat shop style workplace
- Management will scold and scream at you
- Understaffed is an understatement; it's a miracle the place is still running
- You will never be given a second to think; constant, neverending phone queue perpetually with people on hold
- Employees are not appreciated and instead are blamed for every issue
- Laughable pay, especially for higher tier techs (their SME was making 64k and they refused to pay him more; he then proceeded to get a job paying nearly twice that, so don't listen to them when they inevitably respond to this review with the lie of them paying techs according to market averages)