Should have folded after the META cluster - Anonymous employee Kustomer Employee Review

experienced leadership low ego environement - everyone's willing to help each other out fast paced, minimal red tape innovative engineering

fast paced, ambiguous environments aren't for everyone - you need to be excited about taking ownership to thrive here

- Smart, friendly coworkers - Lots of opportunity because people leave constantly. If you make it 6 months you'll probably be the most experienced person on your team. - Company appears to have money so is relatively stable for a startup

- By far the most turnover I've ever seen at a company. Part of this is the constant firings done in secret. But it's also from people quitting because of how bad this place is. - Arbitrarily set and unattainable deadlines. Everything is always code red and always urgent. - No work life balance - Platform and product is bad, but there's no time focused to fixing it because we're always pushing new AI slop projects - Negative future outlook for the company. Business is going downhill and the founders are grasping at straws to find something that sticks. - Engineering has a lot of issues, so we re-org to pretend they don't exist. - Leadership perpetuates a negative culture. Employees are afraid to speak up. Expect to be Slack deactivated if you do. - Lack of accountability from management - Low pay for the stress