9h
Thank you for this review and for the kind words about our management team — that means a lot to us.
The intent behind these changes is to let our agents focus on the complex, high-value work that genuinely requires human expertise, while giving customers with simpler needs a faster path to resolution rather than waiting in a queue for a live agent. We believe that's a better experience for both our customers and our team.
We hear that the transition has created real strain, and we take that seriously. Our agents are at the heart of what we do, and their wellbeing matters to us. We're committed to supporting our team through this change and making sure people feel heard along the way.
If you'd like to continue the conversation, please reach out to me directly.
Best,
Kate Byers
VP of People
KinderSystems
