KinderSystems Reviews

3.7

67% would recommend to a friend

(55 total reviews)
avatar

Lara Oerter

67% approve of CEO

67% positive business outlook

KinderSystems has an employee rating of 3.7 out of 5 stars, based on 55 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KinderSystems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

55 reviews
3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Kind management Easy on boarding with guides to help the whole way through calls

Cons

- Miscommunication of what role actually is. - Ai push causing several agents to lose their jobs overnight leading to insane queues that rarely die down like they used to. - Constant fear of losing job because of push of Ai roles - No time to study to work toward their 'inside promotions'

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KinderSystems Response
15h
Thank you for this review and for the kind words about our management team — that means a lot to us. The intent behind these changes is to let our agents focus on the complex, high-value work that genuinely requires human expertise, while giving customers with simpler needs a faster path to resolution rather than waiting in a queue for a live agent. We believe that's a better experience for both our customers and our team. We hear that the transition has created real strain, and we take that seriously. Our agents are at the heart of what we do, and their wellbeing matters to us. We're committed to supporting our team through this change and making sure people feel heard along the way. If you'd like to continue the conversation, please reach out to me directly. Best, Kate Byers VP of People KinderSystems
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company started fine, but then the cons appeared quickly and there were no pros left.

Cons

No training, moving to all AI code for production, toxic workplace, ADA harassment, lack of accurate resource management for projects (frequently have to work 12+ hour days and/or weekends and holidays with no extra compensation), pay is well below market rate for many of their employees area of living

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KinderSystems Response
11h
Thank you for sharing your feedback. We take all reviews seriously and want to respond thoughtfully. We're sorry your experience at KinderSystems didn't meet your expectations, and we appreciate you taking the time to share your perspective. We do want to address a few of the specific concerns raised: Training: We invest meaningfully in onboarding and ongoing development for all employees. When team members express gaps, we work directly with them — including dedicated one-on-one time with their manager — to provide additional support. We stand behind that commitment. Work hours: We understand that workload concerns are real and worth taking seriously. That said, individual schedules and the factors that shape them can vary significantly, and don't always reflect a systemic resourcing problem. We continuously evaluate how work is distributed across our teams. Compensation: We regularly benchmark pay against market data and are committed to offering competitive compensation. We encourage anyone with specific concerns to raise them directly with their manager, or the People Department. AI and technology: Like most software companies, we are thoughtfully exploring how AI tools can support our teams — not replace them. Our employees remain central to what we build and how we serve our customers. Workplace culture: We do not tolerate harassment of any kind, including on the basis of disability. Any employee who experiences or witnesses this behavior is encouraged to report it immediately through our established channels. We wish you well in your next chapter. Kate Byer VP of People KinderSystems
1.0
9 May 2026

Remote work is possible, but respect is lacking

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work is possible here

Cons

Respect is lacking from higher management

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KinderSystems Response
2w
Thanks for taking the time to leave a review. We take your concerns about respect and project management seriously. These are areas we're always working to strengthen, and feedback like yours helps us identify where we can do better. We currently have an employee engagement survey open and would encourage you to share your specific experiences there — it's a meaningful way to help shape the improvements you're looking for. You're also always welcome to reach out to me directly via email if you'd prefer a one-on-one conversation. We appreciate your continued contributions over the past several years and are committed to building a workplace where every team member feels valued. Kate Byers VP of People KinderSystems
Viewing 1 - 3 of 55 Reviews

Glassdoor has 56 KinderSystems reviews submitted anonymously by KinderSystems employees. Read employee reviews and ratings on Glassdoor to decide if KinderSystems is right for you.