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      KinderSystems

      Engaged employer

      KinderSystems reviews

      I Found My Forever Home - Customer Support KinderSystems Employee Review

      5.0
      26 Oct 2022
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      - First off, everyone I've met at this company is kind, patient, understanding, and unique. There is a LOT of support for new employees. - Manageable Workloads - PTO from the jump, with an accrual rate that will make you wanna sing - Medical, Dental, Vision, 401k, and other benefits that are so good, I can afford to go to the doctor for fun if I wanted to. - Flexible Hours. The range of start times can be from 4am to 10am, so you can choose your own adventure - FULLY REMOTE, and the company sent me a lovely desk for my office along with another screen and some supplies. - Advancement opportunities are more present here than at any other job I have worked in my career. There is no tenure or any weird rules around who can or cannot move forward. If you have the skillset and you know how to do the job, KinderSystems will let you shoot your shot! - No awkward video, audio, or chat monitoring to "make sure you are working." As long as you do your job, everything sails so smoothly here.

      Cons

      - Look even I have been skeptical, waiting for the proverbial "other shoe" to drop. There really isn't one. I sat here for 20 minutes trying to think of a con, or experience I've had there, but again, even in confrontation, this company does it right. So I truly do not have anything I would change about my employment.

      avatar
      KinderSystems Response
      3y
      Thank you for taking the time to leave a review, and for your feedback. We are so happy to hear that YOU are happy, and that you have the support you need to be successful! Thanks, Kate Byers VP of People

      Explore other reviews about KinderSystems

      5.0
      13 Jun 2025
      Sr. product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      People who are passionate about delivering high quality support to agencies and providers administering subsidized child care are what drive this company. The support and commitment people in this company put towards their work is commendable.

      Cons

      Always more work to be done!

      3.0
      3 Jun 2026
      Customer success specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Kind management Easy on boarding with guides to help the whole way through calls

      Cons

      - Miscommunication of what role actually is. - Ai push causing several agents to lose their jobs overnight leading to insane queues that rarely die down like they used to. - Constant fear of losing job because of push of Ai roles - No time to study to work toward their 'inside promotions'

      1
      avatar
      KinderSystems Response
      3w
      Thank you for this review and for the kind words about our management team — that means a lot to us. The intent behind these changes is to let our agents focus on the complex, high-value work that genuinely requires human expertise, while giving customers with simpler needs a faster path to resolution rather than waiting in a queue for a live agent. We believe that's a better experience for both our customers and our team. We hear that the transition has created real strain, and we take that seriously. Our agents are at the heart of what we do, and their wellbeing matters to us. We're committed to supporting our team through this change and making sure people feel heard along the way. If you'd like to continue the conversation, please reach out to me directly. Best, Kate Byers VP of People KinderSystems
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