Supportive colleagues and good for learning but cannot stay long term - Product Executive Intrepid Travel Employee Review

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

- Responsible travel practices - Travel benefits for employee and friends and family - Opportunity to learn a lot about business - Growth opportunities do exist but with certain terms & conditions - Mostly supportive colleagues and employees - Transparency in salaries and other money matters - Employee engagement through different types of activities like team building trips, volunteering activities, sports activities etc.

Cons

- Senior managers at DMC levels are often toxic and aim to play both sides. - Bosses of the senior managers may or may not be aware of the issues that exist at DMC levels but they take little to no actions. - Often the above is a direct refelction of having hired the wrong people in certain positions, and they later just dont want to let go of those people even if they know those people are a problem. - Tech-wise still very backwards as the company is investing a lot in tech but the still the right kind of tech is not getting developed as per the current advancing world. - Salaries are below industry standards (this may differ country to country) but Intrepid is just not matching salaries very well - As mentioned before, growth opportunity is there but it depends what exactly your role is, if you know the right people or not. Although they do promote internal hiring, sometimes candidates are decided in advance and its also not easy to shift from one country role to another country if you are at junior or mid senior level.

Explore other reviews about Intrepid Travel

5.0
5 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Kind management and staff. Travel.

Cons

Rarely breaks between trips. Lots of driving (also a pro).

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Intrepid Travel Response
2y
We appreciate you taking the time to share your thoughts on working with Intrepid!
1.0
10 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The other tour guides are very cool Going to National Parks

Cons

Typically driving 8+ hours per day on top of performing tour leader duties. The itineraries are not well designed so the driving days are long and you barely have time at each destination. If guests are late, or there is traffic then your entire schedule is in jeopardy and you are trying to catch up, You are typically working from 5:30am to 9:30pm with no breaks and you are on call if something happens at the hotel or answering client text messages. Many guests have said they don't understand why there isn't a driver or a second guide and were concerned by the long and stressful hours. Very inflexible schedule; when you commit to them for a season, you don't have control over your trips and they can assign you to tasks last minute. If you were supposed to have a few days off to rest and there is an emergency or a gap in the schedule, they will put you on it and not ask for your input. You are basically "always on duty". Their contract and DOT laws say you can only work 70 hours per 8 days, but we are consistently going into violation and working 10-12 hour days. Management says its the guides fault if they work longer than expected hours even if there was a guest medical emergency, long lines to get into the park, etc. Your cash bonus at the end of the season as a guide is affected by how the guests rate the itinerary and some other factors that are out of your control; not just your performance. When concerns, questions, or suggestions were brought to management by several different guides over the last two years, It seems like to me that the company/management doesn't take accountability and tries to find a way to shame or blame the guide.

2
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Intrepid Travel Response
1y
We are concerned to hear this feedback. We would like to assure you that the wellbeing of our team and customers is a top priority. Intrepid recognises that a tour leader’s role involves many different responsibilities, which is why we provide comprehensive training, as well as various support via our local and global teams. We also work proactively with tour leaders on scheduling to ensure it works for them. We aim to foster a collaborative work environment where all voices are heard. This includes twice yearly team surveys and other informal channels. We’re concerned you feel that has not been the case. If you would like to reach out confidentially, please email: PeopleFeedback@intrepidtravel.com
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