Shopper - Good, Bad and Ugly - Anonymous employee Instacart Employee Review

2.0
27 May 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent money when you get honest customers, weekly pay outs.

Cons

Batches are few and far between, even in hot zones. Company states that shoppers will know before they accept a delivery, what Instacart is paying them and what the tip will be. What they don’t tell you is that customers have 72 hours to change the tip amount, which leads to customers offering large tips up front to get their order accepted, and ultimately changing the tip to 0 after the delivery has been completed. As I have a 100% satisfaction, Reliability and Accountability rating it’s safe to say this isn’t happening based on their feelings regarding the quality of service they received. Due to this I will no longer be participating with this company.

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5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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