28 Feb 2018
HubSpot Response
8ySorry to hear that you're frustrated and clearly not happy in Support or at HubSpot. Needless to say, I hope you'll consider talking with your HR business partner about your thoughts here, as it's much easier for us to help you personally with that connection. Nonetheless, your assertion that we don't care simply isn't true--I'm working in conjunction with services and support leadership to respond to the feedback in the ENPS, so we do care very much about the well-being of our support team and its growth within the company. Support employees tend to be some of our highest impact employees and grow rapidly within the organization, so we have always invested and will continue to invest rapidly in your growth within the company and beyond. I hope we can continue this conversation in person. While I am saddened by your feedback, I'd like for us to talk and worth this through to the extent it's possible to do so. -Katie