Good pay but overwhelming metrics and constant interruptions - Customer Success Manager HubSpot Employee Review

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits are good, could be better Remote work.

Cons

You have to reach: 80 connected calls per month. 78% Connect rate with low usage customers 50% Risk alert connection rate You are constantly interrupted by "enablement" that teaches you nothing. There's no real time to learn and upskill, because you will work extra hours just to hit metrics. We have access to great tools for that, but no time to use them. If you want to take PTO, you must compensate to hit metrics, so there's no real rest, you go on vacation either burned out or stressed because you will have to come back to spend hours cold calling customers. Management interrupts you with emails that require 40 minutes to action (email + loom + wiki + spreadsheet) Additionaly to those emails the deploy plays that require hours to execute, and then you are left wondering, do these people realize that every gap in my calendar has to be used to cold call, prepare for 80 calls, follow-up and deliverables? They said this was a measure to ensure there's more time with customers, but this leads to non-quality time, it's not possible to have deep, strategic relationships with customer like this. Their response would probably be: Leverage AI. Well, not even AI is enough right now.

Explore other reviews about HubSpot

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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