Mostly great place to work, but a lot of Kool aid being offered and drunk by others - Senior Manager, CRM Hilton Employee Review

4.0
17 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Very flexible from a WFH, working hours, etc perspective if you're on the right team/have a good boss; people are very nice and mostly high performers; employee hotel rates are pretty good

Cons

Benefits are pretty meh/borderline bad in terms of maternity leave, medical plan, time off is decent but isn't unlimited, bereavement leave is pitiful (only 5 days when my mother passed away, I was expected to use PTO or take unpaid leave for any "additional grief time"). There is also a lot of expectations in terms of drinking the Kool aid and believing you're there for a purpose that isn't just making a major corporation money. They don't pay great but aren't the worst, mat leave isn't the worst I've ever seen but isn't great, etc. But even with all that, they still think everyone should feel super privileged and lucky to be there, and are stunned beyond belief when someone would leave for more money, fully remote, unlimited PTO, etc

Explore other reviews about Hilton

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good managers and employees, Hilton family pricing

Cons

Very slow location in Houston

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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