Very poor pay - Guest Engagement Specialist Hilton Employee Review

1.0
9 Aug 2023
Recommend
CEO approval
Business outlook

Pros

The travel benefits are amazing. Most managers are very kind. If you have any emergency or issue and need off they go the extra mile to help.

Cons

Let's start with the most important aspect of this position. Why we all work. The pay. After close to 10 years with this company, my teenage kids make more than I do. It's truly disgraceful. New employees are starting a few cents below what I make with years of knowledge , expertise and top tier metrics. It's so hurtful to see the prideful profit emails come out quarterly when I am unable to feed my family properly. We've all complained but they do not wish to hear it. We have been shown over and over again we are just a number and they do not care as far as our pay is concerned. Someone with my level of tenure should be in the $20 an hour range. Not even close! To make less than even $16 an hour after all these years is sad. Less important, the technical glitches are daily. The systems are just poor. Looking for another job and I'm not the only one. Very sad about that because this used to be an amazing company and I think most of us old timers stayed around so long hoping it would get better.

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5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good managers and employees, Hilton family pricing

Cons

Very slow location in Houston

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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