Being employed by Hilton Worldwide was very reward and fulfilling. In my opinion it's the best hotel in the Industry. - Front Desk Or Night Auditor Hilton Employee Review

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Team Member involvement. Room for advancement. Great insurance and travel benefits. Ability to have autonomy in the workplace. Team member empowerment on guest issues. The travel perks are amazing with employee rooms as little as $29.

Cons

Depends on the hotel's management. If the place is organized, then it's amazing. If the GM and leaders in the hotel aren't organized, if they disagree, etc., then your experience will not be as great. Goes the same for any company. In leadership roles, you are expected to work much longer hours and will wear all hats in the hotel, qualified or not.

Explore other reviews about Hilton

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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