Stay away from the Spanish market of the call centre - Contact Centre Agent Hertz Employee Review

1.0
11 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Every other department is great, especially the UK/Irish call centre side. Canteen, on site doctor, generous 23 holiday days. Decent salary and a good bonus scheme for call centre agents. UK market is a delight to work, the financial and accountancy side of the building seems happy.

Cons

Please be advised that all negative sides of my review are specific to the Spanish market in the call centre, don't read the below if you're applying for a different department that is outside the call centre. Spanish market has the worst leadership I've ever had to encounter in my entire work life. Nepotism is rampant. Team leaders and mentors treat the employees very poorly if there is any nay-say voiced out loud. The language used by the Spanish team lead can be classified as rude sometimes. Any lateral or upwards progression is actively halted by the leadership, any additional work courses provided are also denied. Stay away from the Spanish market in the call centre of this place.

Explore other reviews about Hertz

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work in tandem with other professionals in your trade, always had a feeling of "family" working alongside my peers. We come together when times are tough, this is very rewarding,

Cons

The current economic and geopolitical spectrum have been proving a challenge to this industry as a whole, thankfully we are a resilient outfit with the best people at the helm.

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Cons

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

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