Takes a kind of person - Brand Ambassador HelloFresh Employee Review

3.0
25 Sept 2019
Recommend
CEO approval
Business outlook

Pros

-Great people -Benefits -Learn basic sales skills and life skills -Generally a great company to work for, they feel like a wholesome organization (besides creating this 'brand ambassador' job) -Pay for some travel to and from events I got to start by saying this job taught me a lot about what I want out of a job. I met some of the greatest people in the world and I wouldn't change a single experience as a BA. This is definitely meant for someone just starting in direct sales (key word SALES), or someone that lives at home and can afford to take a risk for a commissioned job. Plus, management is pretty chill and I hope it can stay that way.

Cons

Here is where it really counts. This company has created this job to basically use and abuse you for contacts and leads. I was forced to talk to family and friends that I hadn't spoke to in years just to keep my job. If you don't make quota, you are toast! You must rely on making sales in the field and honestly that is unreliable because you never know where you will be and what kind of cliental there is. They can claim one event is better than others, but you really have no idea. I was lucky enough to get to the Chicago office before it became too cut throat, but I expect that is the direction it is going. Here is what to expect: every week is different and your job is on the line constantly. Expect travel and out of pocket expenses. Also, good luck if you want a work/life balance, I could not self discipline myself enough for this.

Explore other reviews about HelloFresh

5.0
12 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good job great benefits can be

Cons

Fast paced environment can be

avatar
HelloFresh Response
2mo
Hi there, we’re thrilled to know that the benefits are a part of what makes your experience here so fulfilling. Your hard work and enthusiasm are critical to our continued progress, and we are so thankful to have you with us. Here’s to achieving even more together in the future! Thank you & best regards, DS & Your HelloFresh HR Team
1.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
avatar
HelloFresh Response
1w
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
See reviews by: Helpful|Rating|Date|All