Over-promise, under-deliver. The Gusto Way. - Anonymous employee Gusto Employee Review

1.0
19 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You meet some great people, who have some pretty amazing stories. The stipends are nice, you just can’t live near any of the offices if you want them, now. Full insurance, but you still end up paying a ton out of pocket. They give you “equity” in the company. They use fun names in place basic job titles.

Cons

Out of touch executive leadership. Most meetings, both company-wide and team-specific are a waste of time and could usually just be an email. However, things that SHOULD be discussed in meetings (lay-offs, pto/policy changes) are quietly delivered via email, mid-day. They even played “Build Me Up Buttercup” at the last team-building meeting. Clarity and transparency is a thing of the past here. Upper management does not take feedback from middle-management and lower level employees, nor do they give ample information or time to process these changes to middle-management beforehand. When you do have questions, you’re just ignored or given the run-around, at all levels. When I first started, trying to get answers or help on basic questions/process was like pulling teeth. I’m always more confused than I was before I asked the question. You’ll get, at least, three separate people ask you about a trivial mistake you made, and had since been taken care of. Of course, this is also after being given inadequate training. Little, to no, meaningful growth opportunities. Yes, they will gladly give/ask you to do more work, but they won’t pay you more. The structure of the company makes the PE’s and Captains (your direct managers) effectively useless. The culture has become toxic and people are just unhappy in general. I love the people I work with, but I can FEEL the weight everyone is carrying. Unless you are salaried, you only get 30 minute breaks and VERY limited PTO. Then upper and middle management cannot possibly fathom why people have issues with the work/life balance. So many more tools being introduced to track your time and productivity, down to the second. Constant team announcements/updates, across MULTIPLE team channels. Endless confusing spreadsheets and disorganized support documents. There’s almost a commitment to abandon projects mid-way through, because they were put in place without any forethought.

Explore other reviews about Gusto

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

1
2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

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