Pros
+ People are really thoughtful and most seem to genuinely care about the customer as well as each other (...at least much more so than other companies I've been a part of). + Challenging problems to solve, both on the technical side as well as business side. Keeps the work interesting and the career path rewarding with a good sense of purpose in Gusto's mission. + Feels big enough to have some serious momentum, but small enough to make a difference. For those up to the challenge and ok with some startup ambiguity, there are lots of opportunities to seize.
Cons
- In 2015 had growing pains through the awkward teenage years of the startup journey. The team 5x'ed, the company re-branded and opened an out-of-state office...not simple when doing at the same time. Probably could have been better, but at least it wasn't much worse. Seems to have stabilized and the trains seem to be running more smoothly again. - Different perspectives on what a 'people first' culture means seemed to have caused some internal discord. Felt like at times there's a tinge of the standard Silicon Valley sense of entitlement, like the bananas aren't organic enough. Management communications and leadership could have been better here.