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      Guitar Center

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      Guitar Center reviews

      Not the company I started working for - Customer Service Manager (CSM) Guitar Center Employee Review

      2.0
      7 Oct 2022
      Customer service manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      I’ve always enjoyed the relationships with my coworkers, at the store level. It’s a fulfilling feeling to help fellow musicians find the gear to help them reach their goals.

      Cons

      Upper management has made some moves in the last few years to change the in-store environment to a desperate, overworked nightmare. They cut staffing and hours while stretching goals and adding projects. I used to really love the job and was genuinely excited to go to work. Now I wake up with a feeling of dread as I know they are going to try and squeeze every last ounce of energy out of me while they hinder the quality of service we can offer our customers.

      Explore other reviews about Guitar Center

      5.0
      9 Jan 2026
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Got to work with so many people

      Cons

      Long hours during holidays were rough

      1.0
      29 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Employee discounts are the biggest reason why people work here, as the discount is really good.

      Cons

      Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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