Genesys is the best place to be right now - Anonymous employee Genesys Employee Review

5.0
27 May 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Leading contact center provider? Delivers great customer experiences from the cloud or data center? It might not tell you a lot about the company, one is for sure Genesys is innovative, exiting, team oriented company. Management sees growth and opportunities in their employees and offers a lot of international work options. Everyone here cares about each other; you will never find so many responsive and helpful coworkers. I highly recommend.

Cons

Once you join the company there is a lot to learn about culture, products, processes, it never stops. Company is moving fast and first months might feel like drinking out of fire hose. Technology changes fast, you need to be able to keep up with that.

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Genesys Response
11y
Thank you for your feedback. Joining any new company can be overwhelming for the first few months for sure. To that end, we've recently implemented a buddy program to help acclimate our new hires. Appreciate the positive feedback and agree that our employees care about each other, it's what makes Genesys a special place to work. ...Tracy

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5.0
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Recommend
CEO approval
Business outlook

Pros

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Cons

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4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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