Genesys Reviews

When Genesys acquired ININ it was touted as a merger, and a merger of equals. That there would be an org structure that reflected that equality, and that there was real commonality in our cultures. Genesys even brought in Bain consultants during the initial phase. Reality is, Bain was a waste of money, there is no commonality between ININ and Genesys cultures, and it was a takeover not a merger. The combined org structure was a joke. There is not a single C-suite ININ employee left, a large number of the VP's have left, and there is a steady stream of disillusioned highly talented individual contributors who are taking decades of knowledge away with them. The Genesys director level, for the most part have inflated titles, and do work at a manager or team lead level rather than planning, vision, and setting direction. There are directors that have no direct reports, if that gives any indication of the over inflated titles floating around. Supposedly Indy is/was supposed to become the new G&A hub for Genesys, however the newly hired CFO is in Daly City (having moved from NY), what is that supposed to say? More merger spin to try and keep folks around until all the business systems are integrated after which there be a lot less need for some positions? After 5 months of being Genesys you can see the push for low cost Russian and Indian employees, and it will be interesting to see with Trumps H1-B changes whether there is an acceleration in movement of jobs to outside the US, rather than bringing them in. There are whole floors in Daly City that the primary languages are Russian, then Ukraine, then English. Not a bad thing for a multi-national company, but that would be more expected in say the St.Pertersburg office than California. The company is on the hook to a number of equity companies who are going to be wanting a return on their investment sooner or later. Running the company as cheaply as they can get by with seems to be the game plan.

President is a joke, he stands up in all hands meetings and tells employees if they aren't happy after management took away a bunch of benefits that there must be something wrong with the employees and they need to quit. CPO is delusional, she thinks we have a great culture and that upper management cares but they just keep making things harder and taking away the positives of working here. And she lashes out at people with differing opinions (and real experiences that don't jive with her delusion). Too much upper management. It is clear that Genesys doesn't care about their employees if they keep hiring more c-level employees and vp's while laying off hundreds of sales, finance, and engineering. Compensation sucks! Interactive compensation was decent and at one point was the industry leader in Indianapolis, after the acquisition, things have only gotten worse. We get basically no raises, bonuses are delayed over a year after you should have received them and then they are adjusted based on the company objectives that employees have no control over. The NPS is a joke, they tell you how it works and then expect you to only give 9's and 10's. If you are giving 7's and 8's then you are doing it wrong.