Market leader with clear focus on CX market and expertise
High performance culture, ethical values
Rewarding
Cons
Going through deep technology and market transformation
Changing strategies, inefficiencies of large siloed company
Lack of accountability, politics, pressure damaging company culture
Genesys Response
6y
Thank you for your review and your 10+ years of service. You said it, Genesys is a rewarding place to work. As the industry leader, we are dedicated to continued innovation and pushing forward. As Tony continues to set our new strategy you will see every team focused on how we can work towards our goals. Best, Greg (Greg Buck, Global Talent Brand Manager)
Interesting take on customer experience using AI. Good pay for the role.
Cons
Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.