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      Genesys

      Engaged employer

      Genesys reviews

      Great place to work! - ORder Management Team Lead Genesys Employee Review

      5.0
      5 Sept 2019
      Order management team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Our Manila office is one of the best. We have complete facilities (i.e. gym, Karaoke room, sports room) and fantastic people to work with.

      Cons

      As an IT company, we expect that most of our billing processes are automated. Currently, there are still manual intervention when it comes to processing of our PureConnect and PureEngage cloud monthly orders. There's a lot of improvements for us to embrace a global process for each regions.

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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