Unprofessional and poor management - Customer Service Representative Geisinger Employee Review

1.0
27 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Nice company to work for depending upon management and the department.

Cons

Poor management Unprofessional staff and coworkers Management let's team lead and most staff sit around and play on the phone, Staff can get caught sleeping in the office by corporate and somehow get away with it and also making fun of patients and being rude. Day 1 no help from anyone how to clock in or anything needed that I asked I should have done.. Basically have to find out on your own how to do certain things because when I asked a lead or manager I would often get "I don't know" as an answer. So many unacceptable issues within the company..

Explore other reviews about Geisinger

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Well compensated for the job

Cons

Large company that can feel overwhelming with regards to workload.

4.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Worked fully remote which worked for me. Great health benefits. Worked for health plan not clinical.

Cons

Limited opportunities for growth without a college degree. Typical corporate where they cut resources and make big demands. Many long time employees which I thought was a pro at first, but realized they are stuck in old ways and don’t really want to hear a fresh new perspective or even spend time developing new people. As someone with ambition and interest in contributing, I felt stuck, limited, and bored.

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