Not the place to be - Customer Service Representative Geisinger Employee Review

2.0
13 Sept 2016
Recommend
CEO approval
Business outlook

Pros

Work from home, benefits are decent enough.

Cons

no advancement unless you are friends with management, management does not care about phone representatives, and the company wants to put as much stuff onto the general customer service to a point where it is impossible to do the work needed.

Explore other reviews about Geisinger

5.0
20 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The management team is outstanding. They are caring, approachable, and create a family-like environment. Training is comprehensive, and the team’s talent and collaboration really stand out.

Cons

While the work environment is great, the pay doesn’t fully match the responsibilities and could be improved.

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