Extremely disappointing - Guest Service Agent Four Seasons Employee Review

1.0
25 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Average health benefits which you pay for each paycheck period. It is great to have on resume due to its global luxury brand.

Cons

Beyond lower standards for employees. Management is a joke and negativity is everywhere throughout the hotel. No proper training, abusive managers, inconsiderate slacking staff, and no support when you need it the most. Horrible work conditions. I expected so much more from this brand and it just left me disappointed. Nothing is ever really done when you bring a concern to management even though they say something will be done. The golden rule is never even applied throughout the hotel among staff members. Egos and young unseasoned managers leave the staff feeling neglected and treated unfairly. Would not recommend wasting your life away here.

Explore other reviews about Four Seasons

5.0
25 Jan 2026
Recommend
CEO approval
Business outlook

Pros

good environment and good benefits

Cons

long hours in holiday and busy seasons

1.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Travel benefits Free health insurance

Cons

Underpaid, working for 3 properties. Definitely no work life balance. Tenured employees are not valued, they would hire NEW employees for remote only. Unable to be remote if you have been there for awhile, always get denied even if you have shown yourself with metrics and training new people. Leadership only cares about operations they only want good things to be heard, no negative things are said, no improvement. Everyone there always say something on what to improve on but nothing has happened. They always say that our department has made MILLIONS for bookings but our pay is low even with commissions with crazy schedules. Also, same salary with new hires. Alot of former employees in this reservations department leaves all the time. They would place you in different schedules even force you work overnight. Also they only release schedules a week before or 3 days before. Because they said “if there are no call outs, then we can release the schedule 2 weeks or a month before” All I can say is save yourself

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