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      Started off great but now we're here - Customer Success Manager Forrester Employee Review

      3.0
      9 Apr 2025
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Fellow colleagues were (and are) the biggest (and sometimes only) plus during my time at Forrester; I've never been a part of a company where I felt so surrounded by my kind of people. Everyone wants to help everyone- it's so refreshing to be surrounded by so much genuine colleague support.

      Cons

      Leadership decisions in the last 2 years put things on the downswing - with bonuses, promotions, and annual pay rises being cut 2 years running- not to mention the multiple rounds of redundancies. The CEO's insistence in the product and his continual doubling-down on Forrester decisions lost the support of his employees time and time again. Can only take his Trump-ian speeches, lack of supporting data around RTO policies, and C-Suite of Yes Men for so long. Not a place to join if you're looking to move up in your career.

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      5.0
      1 Jun 2026
      Director, customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Forrester is a truly rewarding place to work. I feel like I make a meaningful difference every day, both for our clients and within the organization. The colleagues here are exceptional. They are smart, collaborative, and genuinely supportive. I’m constantly learning from a talented group of people who care deeply about the quality of their work and the impact it has. The culture encourages thoughtful problem-solving, professional growth, and doing work that matters.

      Cons

      The most challenging aspect right now is the current business performance, which can create uncertainty and added pressure across teams. At times, this environment can impact workloads, decision-making speed, and overall predictability.

      2
      avatar
      Forrester Response
      3w
      Thank you for your many years of contribution to Forrester ! I’m really glad to hear how strongly you feel about your colleagues and the impact of the work. It's wonderful to see the combination of thoughtful problem-solving, collaboration, and meaningful outcomes reflected in your experience. You’re also right to call out the challenges of the current business environment. Periods of change and performance pressure can create uncertainty, and I know that can impact workload, pace, and predictability. I am confident we are on the right path towards growth this year and it wouldnt have been possible without great colleagues like you. Thank you again for your candid feedback, it means a great deal coming from someone with such deep experience at Forrester. Jobina Gonsalves Chief People Officer
      3.0
      23 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Smart people work here, work-life balance is ideal if you have a good manager.

      Cons

      Morale is low, leadership is extremely out of touch with the sentiments of the workforce.

      1
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