Pros
Great pay & schedule.......to start, If they keep you in the claims examiner position, which they won't. Its a bait and switch gig. They hire you, and half butt train you in a GREAT position. Then force you to take a lower paying position with the company. Since they work for many clients, they feel they own you and your job. You'll work where they put you, and they will pay you what they want to.
Cons
Lies every time they open their mouths....Seriously, Management is extremely inept. Company is owned and based out of India. The company is still run as if in New Dheli. If you work as CSR, be prepared to work mandatory OT, then be told, "We're gonna need everyone to start coming in an additional 1/2 an hour earlier. Don't clock in, because it's off the clock" Meaning mandatory OT, and mandatory unpaid OT. Yes, I have a lawyer.........