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Firstsource Solutions

Engaged employer

Good to work for - Customer Service Representative Firstsource Solutions Employee Review

4.0
2 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Great team manager Great team bond Great shifts

Cons

Payroll issues at times Booking annual leave is difficult

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Firstsource Solutions Response
2y
Thank you for your review. We're glad to hear that you enjoyed working with your team manager and teammates and that you were satisfied with your shifts. However, we apologize for any payroll issues you experienced. We understand how important timely and accurate pay is, and we are committed to improving our payroll processes. Regarding leave booking, this should have been improved with the launch of FirstPlace last year with its online booking system however if this is still an issue please feed this back to our HR reps.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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