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Firstsource Solutions

Engaged employer

Stressful - Customer Experience Advisor Firstsource Solutions Employee Review

3.0
19 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Working from home during covid

Cons

Repetitive. Customers can be really nasty

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Firstsource Solutions Response
4y
Thank you for feedback. It’s good to know that you appreciated the ability to be able to work at home during the pandemic, however we’re sorry to hear that you found the work stressful. The health and wellbeing of our employees is a top priority for us and we offer a number of support schemes including our Employee Assistance Programme and our onsite and virtual Mental Health First Aiders - we hope you made use of these during your time with us. The work we do is fast paced and high intensity at times – we’re sorry this didn’t suit you, and wish you all the very best in your future endeavours.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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