open door policy a joke, ask general questions and hear about it later, will smile in your face, but stab your back - Customer Service Representative First Student Employee Review

benefits are expensive with very high deductable, you ask a general question to supervisor or manager that has not been covered because you want to do your job correctly, they answer you and then you get crap for it later because they claim it was covered but when you ask other co-workers they don't know the answer either. They don't want a "defensive" atmosphere, but you have no choice but to feel defensive, supervisor answers you with colors, red being a favorite, they have a quarterly bonus plan that nobody could explain to you how it works. When they LET YOU GO, FIRE YOU, they ILLEGALLY collect your personal belongings while you are being let go in another room and when you ask for days off near a holiday, they tell you that they have decided to determine WHO gets off by attendance and performance which, by the way, is ALSO ILLLEGAL to do. You cannot eat at your desk at all and cannot have your cell phone in visible site, no matter WHAT the circumstance.