Its a sweatshop and you're expendable - IT Support Technician First Focus Employee Review

There's clearly a lot of frustration from your time at First Focus and that's a real shame, I'm genuinely disappointed to hear your experience wasn't great. The majority of our staff love the values and culture, the transparency, the opportunities to accelerate their growth and development....these are the things that come with working for a fast-growing company, and there are always going to be things that don't go smoothly along the way as well which are talked about openly. Staff that excel here are the ones that want to be a part of the solution, want to take ownership of the outcome, and know that we're all part of the same team, here to deliver awesome results for our clients. I can assure you that your perception of how managers across the business view staff is very different to the conversations and actions that take place every day. We are a services business and therefore having the best people is key to being the best managed service provider. This is why we invest heavily in training, development, and creating a great environment for our staff. As we've grown from 45 to 260 staff during my time here that has meant a lot of fantastic people have been able to create a career path for themselves within the business. That also means that staff that don't live our values or continually underperform don't have a long-term place within the company - no one wants to come to work unhappy every day, and it's not fair on the rest of the team who do want to be there. I do hope you've been able to find a company and role that better suits you - we spend a lot of our lives at work and should all aim to enjoy being there!