Does First Focus pay their employees well?

According to anonymously submitted Glassdoor reviews, First Focus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at First Focus. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Focus?

55% of First Focus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Focus 2.9 out of 5 for work life balance, 3.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at First Focus?

IT Support Technician (4) , Senior Technical Account Manager (3) , Technical Account Manager (3) , Technical Account Manager (TAM) (3) , Technician (3) , Manager (2) , Service Desk Analyst (2) , Support Technician (2) , Systems Engineer (2) , Technical Support Engineer (2)

What are the pros of working at First Focus according to real employee reviews?

"Good salary." ((in 7 reviews)); "Constantly looking for opportunities to promote, develop and grow our team" ((in 5 reviews)); "Team generally supportive and approachable." ((in 5 reviews)); "Fun environment and good people." ((in 5 reviews)); "Good work life balance" ((in 3 reviews))

What are the cons of working at First Focus according to real employee reviews?

"Management are almost universally inexperienced." ((in 8 reviews)); "Average pay, compared to the rest of the market" ((in 5 reviews)); "Managers don’t really understand their staff." ((in 4 reviews)); "Executive is afraid of the CEO." ((in 3 reviews))

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First Focus

First Focus Reviews

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3.2

55% would recommend to a friend

(87 total reviews)

Ross Sardi

60% approve of CEO

55% positive business outlook

Ratings by category

3.6

Career opportunities

3.4

Diversity and inclusion

3.2

Compensation and benefits

3.1

Culture and values

3.0

Senior management

2.9

Work/Life balance

First Focus has an employee rating of 3.2 out of 5 stars, based on 87 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Focus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

87 reviews

4.0

21 Oct 2025

Decent place to start your IT career

Senior technical account manager

Recommend

CEO approval

Business outlook

Pros

Good exposure to different clients and technologies. Team generally supportive and approachable. Training materials available if you ask. Flexible work from home options depending on role. Reasonable structure for junior progression.

Cons

Workload can get heavy with little notice. Communication between departments often lacking. Pay growth slower than industry average. Too much focus on ticket metrics. Limited recognition for high performers.

1.0

23 Sept 2025

Flee from this toxic company

Ssytem engineer

Recommend

CEO approval

Business outlook

Pros

None that I could think of

Cons

The environment is extremely toxic. Supervisor was delusional, always preaching about “core values” and “pushing people,” but in reality everything boils down to their own personal and subjective judgment. Metrics are achievable, but if they don’t like you, they’ll find ways to push you out. Their so-called “core values” are nothing but lies. Leadership is weak, and the overall culture feels eerie and discouraging

4.0

30 Aug 2025

Competitive Salary

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Salary is competitive Hybrid Setup

Cons

Needs to streamline internal processes

Viewing 1 - 3 of 87 Reviews

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Jobs at First Focus

Office Manager / Executive Assistant

Technical Delivery Manager

HR Coordinator & Office Manager