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Family Features

Is this your company?

This company has seen better days. - Anonymous employee Family Features Employee Review

2.0
20 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Production, Marketing teams were solid. Generous PTO, nice people, good clients.

Cons

Leadership at this company is just lost. So poorly managed, no insight to current trends and they seem incapable of adapting to what is happening in the industry. The sales department is a complete failure. The company is missing their revenue goals year after year due to unqualified leadership. The failure of sales has put the entire company at risk but they stubbornly refuse to address the problems. The leadership at this company chooses to blame departed employees instead of confronting the fact that the real issue is with leadership. I'll be surprised if this company has any real long term viability. Do NOT recommend.

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Family Features Response
8y
Thank you for your feedback and acknowledging the efforts and good work of our employees. I would like to address a few of your comments to provide some perspective and clarity. In fairness to the owners and management of our company, it should be acknowledged that these individuals have put in many years of service, provided investment and care about the success of our employees and the company. They have built well-performing teams which you rightly give credit to--and many employees have developed productive careers, and enjoy their experience with us. Clearly, the media/marketing industry is rapidly changing, but so have we—by doubling the number of products and services we provide in the past several years, and making significant investments in technology and equipment. We also believe in transparency in our communication to employees—from monthly updates that cite sales performance, wins and personal milestones--to periodic staff meetings and access to reporting to see our sales and media achievement. It’s disappointing that our corporate environment and culture didn’t match your expectations but nevertheless, I appreciate your comments. We encourage employees to share their thoughts, ideas and constructive criticism on how we can improve.

Explore other reviews about Family Features

5.0
12 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Great Pay Hybrid Amazing Team Great mentors Very friendly work environment Everyone is constantly on the same page and has a goal of making the company better day by day!

Cons

Some days can be slower than others

4.0
3 Feb 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Family Features allows for a good work/life balance with a flexible schedule and PTO package. There is a casual environment along with activities throughout the year to help foster teamwork and promote volunteerism/charity. Management and team members are approachable, willing to help and are open to new ideas to grow the business and continue to develop in a digital age. Management seems committed to both individual and team success.

Cons

Opportunities for advancement are limited due to the small size of the company with no clear path for moving up. There also seems to be a divide, literally and figuratively, between the production and sales teams. Turnover rate is also pretty high and some of the technology is out of date, though they are working on fixing the latter.

1
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Family Features Response
10y
We appreciate your feedback—the examples you share speak to our collaborative work environment and that’s critical to our success. Your comments about retention are certainly top of mind with our management team. All companies experience some level of turnover and it’s important for us to understand the reasons behind it. If an employee leaves because they feel their career opportunities are limited, we’ll try to address it and encourage feedback on specific concerns, training and career aspirations. It starts with a discussion and oftentimes, ends with an actionable plan. With respect to new products, we’re constantly evaluating what clients and customers need—and our goal is to add products/services that can reliably deliver outcomes. Coincidentally, we’re adding a couple new products shortly, and testing a few others for release mid-2016. More as that develops. Please feel free to stop by and we can discuss in greater detail. Thanks again for your comments!
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