CEO with A Dictator-Like Figure Created an Oppressive Work Culture - Help Desk Technician Epiphany Management Group Employee Review

• Expectations explained clearly from the beginning • Support available in challenging situations • Procedures easy to follow once you learn them • Professional workplace • Steady improvement in my communication skills

Admin tasks pile up quickly when several service requests come at once.

The office itself was fine and the benefits were standard. Unfortunately, success in this job seemed to depend more on personal connections with leadership than actual performance.

• Favoritism was so deeply embedded that some people appeared completely unaware that everyone else was carrying twice the workload. • Career advancement happened behind closed doors for a select few while the rest of us met the same metrics and received nothing. • Raised concerns with HR and was essentially told to build better relationships with leadership, which felt like being told to join the inner circle or remain invisible. • The office became divided between the favored and the everyone else, and the difference had nothing to do with performance. • It came down entirely to connections. • Even when I delivered results that spoke for themselves, opportunities were handed to the same handful of people again and again. • This did not feel like a professional workplace. • It felt like a clique pretending to operate a company.