Not a great place to work - Customer Service Advisor EDF Employee Review

- Very poor work/life balance, and nothing in place to help with this - You are very much a number on a piece of paper to any level of management - It's very much a culture of 'Your face has to fit' to get anywhere (unfortunately my face doesn't seem to fit) - Having worked here just over a year, there have been no progression discussions or opportunities for this - During an 8 hour shift, you have one 36 minute lunch break, and no additional breaks - You do have the option of toilet breaks, but due to call queues this is discouraged and they have to be very short - People have been fired for a breach of policy (In particular using a mobile phone to make an important phone call), whilst other people are allowed to remain for breaking far worse company policies. - There is absolutely no recognition for a job well done, but they are quick to point out your flaws - You are constantly undermined by management all of the time, and have no room for say (In my opinion) - It's a culture of 'Put up or shut up' - I joined EDF Energy after taking a substantial pay cut (Biggest regret of my life).