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Definitive Healthcare

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Poor sales leadership and failing product - Sales Executive Definitive Healthcare Employee Review

1.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

- ICs are good people and great to work with. Along with the sales managers.

Cons

- the sales leader is basically incompetent. They are good at running numbers and rambling in circles like a politician while giving “non answer, answers” to every question. It’s very obvious the sales leader basically never spent anytime as an IC in sales. Especially in the new business side of the house. - huge part of selling here is luck. Diversified (specifically growth) gets fed countless lead so if you’re not on that team, good luck…. - LISTEN TO YOUR SALES TEAM. And don’t just say you’re going to listen. Actually listen. The ICs are the ones that are speaking to clients/prospective clients daily. Have conversations to learn about the struggles each vertical is having directly from the ICs. - product is in shambles. They’ve rolled out a sales training - which is fine and is helpful. But the problem is they are basically making it seem like the sales people are the issue. When your product is years behind your competitors. It doesn’t matter how much training you provide, if your product doesn’t function as intended, you’re not going to sell it. - continuing off the above, the product is so bad that even if you do manager to close a deal, you have immense anxiety because you know there is a very high chance the client hates it once they get in the weeds due to the low quality of the data. Nobody with morals wants to sell something that they know before it happens the client will regret. - pay is well below market value. They had talent, and still have some talent (they fail to recognize who their competent sales people are, especially bc revenue numbers absolutely do not tell the full story). But given the below-market pay, many talented reps have left. This caused a systemic issue where newer reps come in and have nobody to learn from on how to be successful. - basically no upward mobility - leads are nonexistent unless you’re on diversified/growth (where you also have a low quota so they get an easy ride to P club)

Explore other reviews about Definitive Healthcare

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people across the org who are genuinely collaborative and easy to work with. The product is actively evolving, so there's a real sense of momentum and you're not selling something stale. Work-life balance is solid, which is rare in a sales org and makes the role sustainable long-term.

Cons

A lot of organizational change over the last 12-24 months. The frequent shifts in direction and structure can make it harder to build momentum or plan long-term, and at times it's tough to keep teams aligned through the transitions. Things may settle as the company matures, but the pace of change is worth knowing going in.

2.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

- You can do whatever you want - leadership is so clueless they have no idea what reps are up to - Growth teams get leads so they have it good, but no one else does well

Cons

- The product is no longer innovative - we are miles being the competition - Our claims data has not recovered and other vendors have much stronger coverage - The company will absolutely fail and it is just a matter of time

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