Excellent Place to Grow - Customer Experience Lead Comfort Works Employee Review

Been here for 7 months and enjoying the experience so far. The people are super nice and always willing to help, it truly feels like a putting team first culture. Management is also approachable and hands-on, which makes it easy to get support or guidance when needed. Great environment!

Benefits might not be on the competitive side and things can lean on the structured/planning heavy side but overall, is a nice place to work at.

- You don't have to bring your brain to work. They don't want you to anyway, just do as the ceo says and you'll probably score a promotion in no time. - Work-life balance - Pick up great tips and learning from talented peers who were around but have now probably left - Pretty diverse staff

- Mentally exhausting. For a company that spends a third of the quarter just to define OKRs/KPIs/targets (which btw changes every other month depending on how upper management feels), they can never seem to hone in on what should actually matter to the business. This drains the entire workforce. Even if the work itself is simple enough, everything is approached in an overly complicated and convoluted way. - Upper management doesn't know their stuff. Marketing skills, design skills, operational skills - none of the HODs has had solid enough experience in other companies besides this one. The only HOD that knows their stuff is the Dev Head. So you'll never feel like their guidance is helpful. They have no idea how things work in other businesses and constantly make blind guesses and base their insights on 'data' they've arbitrarily collected and made a random inference on. The term 'educated guess' gets thrown around quite a bit here, but its been proven time and again with each initiative how unfruitful these endeavours based on 'educated guesses' have been. - You need to stand by subpar products. You get told to believe its the best damn covers in the game (when its not). The negative reviews are everywhere on the Internet. They've no idea how to make good products and an even worse idea of how to market them. - I'll echo what a previous review mentioned, which is the disingenuous culture. It's quite superficial. In your first year, it might appear real but from firsthand experience, they don't actually care about staff wellbeing and morale. If you feel like you need to display some kind of loyalty to get some recognition, don't. Just keep your eyes and ears open.