Run! - Field Service Engineer ComDoc Employee Review

1.0
12 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Warm, fuzzy, family feeling when they bring you in the door. You think this could be the place you want to stay a while.

Cons

Poor sales territories, once you find an area with some sales leads, territories are changed and the 'favorites' move in. Service morale low (Columbus), many techs expressing their active career searches openly in the workplace. Many experienced Sales/Service employees have left for better jobs with better treatment. Only a matter of time before I tell my boss to "take this job and shove it"

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ComDoc Response
7y
While there are a lot of folks that disagree with your comments, we still want to thank you for taking the time to write this review and offer your opinions. We understand that our culture and environment are not meant for everyone and obviously we are not meeting your current expectations. As you know, we are all about openness to feedback and since your status shows that you are still employed, we'd like the opportunity to chat about your comments one on one so we can learn and grow. If you don't feel comfortable reaching out to your local leadership team, please feel free to call me at x8103 or anyone in a leadership position. If you do decide to go in a different direction, we hope that you have enjoyed the relationships you have made over the past 3+ years , the opportunities offered to you and we wish you all the best in your future endeavors.

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Cons

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2.0
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Pros

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Cons

No systems or workflows are integrated anymore, and all the institutional knowledge and customer care that made Comdoc a market leader has long since exited. You can work whenever you want, until the existing client billing or service problems roll in, and then you will forever toil to put out daily fires that the reps who made the commission 4 years prior - took and then left company. Everyone remaining is guilted into staying by the relationships they've built and knowledge-that when they leave those customers and friends will have to struggle harder. Everyone left is therefore just dumb enough, to not apply any of the same critical thinking skills that they use for external customers - to criticall admit how dysfunctional and disastrous the internal operations, direction, and leaders at Xerox actually are.

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