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      ComDoc

      Part of Xerox

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      ComDoc Field Service Engineer reviews

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      2.3

      39% would recommend to a friend

      (5 total reviews)

      Jeremy Wood

      Not enough data to show CEO approval

      39% positive business outlook

      Ratings by category

      3.1

      Work/Life balance

      2.3

      Culture and values

      2.2

      Compensation and benefits

      2.2

      Career opportunities

      2.1

      Senior management

      Reviews by job title

      5 reviews
      4.0
      18 Sept 2019

      Good Place to Work

      Field service engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid Time Off Better than usual For the most part left alone in the field

      Cons

      Health Care Lack of Sufficient Training

      avatar
      ComDoc Response
      6y
      Thank you for your pros and cons. Sharing what you think we are doing well is nice but sharing what we need to look into helps make us all better. As far as the lack of training, please reach out to your local managers or contact HR so we can get you in the many classes we and Xerox offers and help you continue with your personal development.
      1.0
      12 Jun 2018

      Run!

      Field service engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Warm, fuzzy, family feeling when they bring you in the door. You think this could be the place you want to stay a while.

      Cons

      Poor sales territories, once you find an area with some sales leads, territories are changed and the 'favorites' move in. Service morale low (Columbus), many techs expressing their active career searches openly in the workplace. Many experienced Sales/Service employees have left for better jobs with better treatment. Only a matter of time before I tell my boss to "take this job and shove it"

      avatar
      ComDoc Response
      7y
      While there are a lot of folks that disagree with your comments, we still want to thank you for taking the time to write this review and offer your opinions. We understand that our culture and environment are not meant for everyone and obviously we are not meeting your current expectations. As you know, we are all about openness to feedback and since your status shows that you are still employed, we'd like the opportunity to chat about your comments one on one so we can learn and grow. If you don't feel comfortable reaching out to your local leadership team, please feel free to call me at x8103 or anyone in a leadership position. If you do decide to go in a different direction, we hope that you have enjoyed the relationships you have made over the past 3+ years , the opportunities offered to you and we wish you all the best in your future endeavors.
      1.0
      29 Sept 2016

      Sad place to work, Sadder place to be a customer

      Field service engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Mileage reimbursement, Expensive insurance rates, you're on your own for motivation, so if you need a boss to compliment you this isn't your job. Occasional bonuses. Inexperienced management leave you on your own Schedule your own calls unless you have multiple escalations moved to you, then you have to put your schedule on hold to follow managers schedule.

      Cons

      Puppet management (especially Service), managers step on anyone as needed to move ahead, "Yes men" to the front of the line. Bonuses are all subjective, work output and efficiency irrelevant if you're not a managers favorite. Used parts are the mainstay of repairs, typically have to order 3 to find a working 1. Hippocratic management in all departments, advocate being "ethical" unless it effects the company bottom line. Do not receive training on models you're given to work on.

      avatar
      ComDoc Response
      9y
      Thank you for taking the time to write this review. We are sorry to hear that you are not satisfied with the processes and procedures we have currently in place. We remain dedicated to continuously looking for ways to improve and would encourage you to reach out to your local leadership, HR or a Director/VP to offer your feedback so that ComDoc can continue to learn and grow.
      Viewing 1 - 3 of 5 Reviews
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