Pros
A few hard-working non-broker staff who genuinely try. Big brand opens doors. That’s… mostly it.
Cons
Toxic culture. Brokerage floor feels like a runway for failed-athlete energy in poorly fitting suits, strutting like they’re God’s gift to a shrinking industry. Results matter less than optics and posturing. No role clarity. I was hired with references to a job description that continually changed, where expectations and promises shifted weekly yet accountability never mattered. At all. Compensation is absolutely terrible. Talks of "please do this and you'll get that" were alleviated by either the broker not following through and then harassing you or HR refusing to involve themselves. Senior leadership as long as they bring in money, are essentially gilded birds in cages with no accountability. HR provided the shields to this behaviour, and offered little in terms of oversight or protection. When issues were raised (three times in 18 months!), their spines flopped and their shoulders shrugged. Associates and analysts are constantly told its' them who doesn't understand the agreements and rules, then strung along until fictitious bonus times when they're entirely lied to. Associate churn is a feature, not a bug. Constant turnover, no structured feedback, no defined performance criteria, psychological wear-and-tear. Gaslighting as management style should never ever be accepted at a darling home grown Canadian company. Anything that doesn't produce revenue is viewed as an easily replaceable cost centre.