From a Hypergrowth "Soonicorn" to a Sinking Ship - Anonymous employee CoachHub Employee Review

- Work Culture: CoachHub once had an exemplary work environment. The culture was genuinely centered around "People first & Trust," making it a positive and uplifting place where colleagues often became friends. However, this culture shifted dramatically. The management changed the company value to "Culture first," which actually translated to "Money first" ever since. With each new funding round and indiscriminate overhiring, the culture deteriorated into toxicity. Promotions are now driven by office politics rather than merit, with people pleasers rising to the top. Employees are treated as disposable, evidenced by four rounds of layoffs in the past year, even including top salespeople who won the "Presidents Club" that same year. If you think about family, don’t even consider working here. Multiple people were laid off within or directly after their parental leave, Including at least five mothers who were instrumental in building the company alongside the founders and/or had a significant impact on the company's success. This approach has destroyed the positive environment that once existed and has become a continuing pattern. The company promotes itself as family-friendly with flexible working hours and remote work opportunities, but in reality, people work unpaid extra hours due to immense workloads. - Ridiculous Management: The financial mismanagement by the founders is astounding. Examples include securing excessively large office spaces in London, New York City, Singapore, and Berlin that were barely used or that the company hired over 800 employees globally and flew them to Berlin for a summit. Half of the people were laid off a few months later in multiple rounds. The distant and untrustworthy leadership has ruined what was once a promising company, as reflected in the plummeting Glassdoor ratings. Despite this, leadership continues to spread toxic positivity, ignoring the reality. - A Sinking Ship: The workforce at CoachHub has been halved. Working students or juniors are now expected to perform tasks previously handled by senior employees who were laid off. The targets remain unrealistically high, putting immense pressure on a reduced staff. The environment is demotivating, and uncertainty pervades the workplace. Communication and competency among senior leadership are severely lacking, making the workload unmanageable. In 2024, all VPs and a lot of key employees who built the company’s success either left voluntarily or were laid off, leaving the most ruthless senior leaders behind.