Pros
CoachHub exist within an industry which is of genuine benefit to thousands of people worldwide.
Cons
1. Lack of Innovation Despite big claims about disrupting the coaching industry, innovation feels slow and surface-level. Product updates are minor, often cosmetic, and rarely address the deeper gaps in experience or impact. Competitors are advancing far more quickly. 2. Poor Leadership Leadership often appears out of touch with the realities of the business. Strategic decisions can feel hasty or misaligned, and there’s a noticeable gap between what leaders say publicly and how things work internally. Employee input rarely seems to shape decisions. 3. Poor Communication Important information — compensation changes, structural updates, product shifts — often arrives with minimal explanation or warning. Teams operate in silos and are frequently caught off-guard by decisions that materially affect their work. 4. Terrible Commission Structure The commission plan is complicated, frequently revised, and heavily back-loaded. Hitting targets doesn’t always equate to fair reward, and clawbacks or shifting eligibility rules add uncertainty. It’s very difficult to feel confident in earnings or long-term planning. 5. Lack of Customer Focus The delivery model is rigid and not designed for real-world client flexibility. There’s little room to adapt to individual customer needs or respond quickly to feedback. Competitors — including EZRA — are moving ahead by focusing on measurable impact, strong client partnership, and more agile delivery. CoachHub risks being left behind. 6. Mission vs Reality Internally, many employees feel that the public mission of “coaching for the masses” doesn’t truly guide decision-making. The focus often appears to be on investor expectations, valuation, and growth optics over client outcomes or user experience. It sometimes feels like the company is driven more by pitch decks than by a genuine commitment to democratising coaching. 7. Employee Relations Concerns There has been ongoing noise around employee relations issues. While individual experiences vary and not all cases are the same, the general pattern suggests deeper cultural and structural challenges that still haven’t been addressed effectively.