Stay far away - Bank Teller Citizens Employee Review

1.0
29 Apr 2025
Recommend
CEO approval
Business outlook

Pros

It was close to home. That was the only positive.

Cons

This is one of the worst places to work. The training was abysmal and incomplete, and the only motivational tool they have is to fire people. In my few months there, I watched employee after employee get fired for doing things that they were trained to do. Their equipment is constantly malfunctioning, they're short staffed, and the only employees they appreciate and promote are the unethical ones. They prey on people, grab customer's phones to check their emails for customer response surveys and solicit positive responses or input answers themselves, lie about annual income for credit card applications, and talk people into corners to make sales. I have never seen a more rude and predatory sales team in my life. Our water was brown, we had no cleaning supplies which meant our closet of a break room was FILTHY, there were literally dried boogers on the walls, I have photo proof. I have photos of our security completely asleep while on the job. I quit on my own after a few months because I was so appalled at what I witnessed.

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Citizens Response
1y
Thank you for taking the time to share your feedback. We take these types of concerns very seriously. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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