Big Bank Dreams. Small Bank Schemes. - Anonymous employee Citizens Employee Review

2.0
20 Jul 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If one survives working at Citizens for long enough, there seems to be plenty of room for movement and growth throughout the organization. The facilities are very nice and relatively easy to get to. Lots of movement across departments, but most people seemed to be running away from something, rather than pursuing their next interest/role.

Cons

There is plenty of talk about driving toward innovation and growth in public and collective forums; however, the decision-makers have limited experience beyond working at Citizens. Their limited perspective lends itself toward intimidation tactics and fear-based decision-making. If you have a degree that you’re proud of (or the desire to attain one) don't bother working here, many people at and above the title of 'Vice President' don't have a college degree. This - combined with the reality that nearly all employees are from New England - creates a myopic and close-minded culture, which is prone to stereotype other cultures and regions within the US and beyond. You will be expected to have an active status (a green checkmark) on your Microsoft Teams from 8:00 a.m. - 6:00 p.m., which makes commuting a bit tricky, especially when your manager is working remotely, thus having an extra two hours per day to monitor the status of employees on Microsoft Teams...it also makes going to the restroom or grabbing lunch a bit difficult, so you might want to bring a colostomy bag and a protein shake to work. If you simply need a job, they'll probably have one for you, but if you are looking for fulfillment, career development, and a greater sense of purpose, then I'd consider looking elsewhere, pretty much anywhere.

avatar
Citizens Response
2y
Thank you for taking the time to share your feedback. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

See reviews by: Helpful|Rating|Date|All