A Bank acting like a bank - Software Engineer II Citizens Employee Review

3.0
6 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Great benefits including things like a point store, learning center, cigna health insurance, dental/vision options, infertility insurance, and a considerably decent amount of pto (and all bank holidays off). Some fun company culture events like credo week and credo awards. The projects themselves can be interesting and there are teams across the bank doing so many different things. You have api teams, front end teams, back end teams, full stack teams, database teams and you can find work on mortgage/banking/marketing/etc to really try some new things out.

Cons

There are plenty of opportunities to move around but good luck getting a call back in a timely manner. Many of the internal hire jobs end up changing at the last second to be off-shore contract hires instead which is frustrating when you're in the middle of the interview process. Often times you do not get a cost of living salary increase. You will get about 2%. There are so many compliance audits. It seems like you end one audit just to be thrown another audit on roughly the same things. There are so many teams that there can be a ton of blockers created by having so many silos. Some teams get the requirement of having to make changes immediately while other teams get the benefit of being able to kick the can down the road a bit longer before taking on work. It seems really hard to have upward mobility and the goalposts seem to change from year to year. In my vicinity, I have seen 1 woman get promoted to manager and 0 poc which can be discouraging especially while the company claims diversity as part of their credo.

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Citizens Response
3y
Thank you for sharing your thoughts. We're sorry to hear you are not completely enjoying your time with us. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 so that we can look into your concerns. We also recommend signing up for an Office Hours session so you can discuss your career growth with one of our recruiters.

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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